Entrepreneurs turn ideas into business ventures, in most cases these enterprises starts little and grow big after some years, but this fact is peculiar to a small fragment compared to the total number of businesses that kicked off as a result of poor or lack of coaching ,mentoring, knowledge upgrade,education,training to improve skills and other needful support services.
Ellasot consulting has stepped in to bridge the gap for organizations, individuals and SMEs,creating opportunity for them to learn and understand new concepts while running their businesses,thereby delivering values and maximizing profit.
Read more about this company
Our client is seeking a professional, articulate, and customer-focused Customer Care Officer to join our team in Port Harcourt.
The successful candidate will serve as the first point of contact for clients, ensuring exceptional customer service, handling inquiries efficiently, and contributing to a positive customer experience.
This role is ideal for an individual who possesses excellent communication skills, a strong customer-service orientation, and the ability to thrive in a fast-paced professional environment.
Key Responsibilities
Respond promptly and professionally to customer inquiries via phone calls, emails, social media platforms, and walk-in visits.
Provide accurate information regarding the company's products, services, and processes.
Follow up on customer inquiries, requests, and feedback to ensure customer satisfaction.
Maintain accurate customer records and update client information in the company database.
Handle customer complaints professionally and ensure timely resolution of issues.
Schedule appointments, consultations, and meetings as required.
Support front desk and administrative operations when necessary.
Create a welcoming and professional experience for clients and visitors.
Prepare periodic reports on customer interactions, inquiries, and feedback.
Collaborate with internal teams to ensure excellent service delivery and customer satisfaction.
Identify opportunities to improve customer experience and service processes.
Requirements
Bachelor's Degree or HND in any relevant discipline.
Minimum of one (1) year of experience in customer service, client relations, front desk operations, or a related role.
Excellent verbal and written communication skills.
Strong interpersonal and relationship-management abilities.
Proficiency in Microsoft Office Suite and general computer applications.
Ability to multitask effectively and work under pressure.
Strong organizational, problem-solving, and time-management skills.
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