Customer Care Officer at Ascentech Services Limited

Job Brief

• We are looking to hire a Customer Service Officer who will be responsible for the handling of incoming telephone calls.
• He / she have the responsibility of dealing with customers who prefer to contact the company through the Internet (e-mails), text messages, or another electronic medium.
• Whenever a customer or client calls, the agent puts up information related to the customer or client on the computer screen so as to enable easy reference to sales or service records.

Job Responsibilities

• Responsible for managing a whole lot of incoming and outgoing calls in the organization
• Build long-lasting relationships with customers
• Keep a comprehensive record of all calls and/or conversations in the organization’s call centre data bank
• Attend to customer requests
• Adhere the customers on new announcements
• Follow up on customer requests
• Update operation officers on updates related to customer complaints
• Follow up on payment confirmations
• Send quotation to customer and follow up (AMC/Repair)
• Identify the needs of various customers, clarify information, embark on necessary research, and provide lasting solutions to customer’s problems

Job Requirements

• Minimum HND, B.Sc. in any relevant field
• 2 - 3 years of work experience as a Customer Care Officer
• Must possess good communication skills
• Must have good interpersonal skills to enable an easy flow with customers at all times
• Ability to work with little or no supervision
• Must be self-driven at all times
• Must have good knowledge of customer relationship or customer service practices
• Must have good data entry and typing abilities.