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  • Posted: Sep 2, 2020
    Deadline: Not specified
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  • Note: Never pay any money to any recruiter for any purpose (certificates, medical testing, interview, work kit or any other thing).
    WAYA is a multi-purpose messaging, social media and mobile payment developed by WAYA Multi-link Limited in November 2018. WAYAApp is designed to ease the problems of transactions in Nigeria. We are committed to providing a cashless and secured mobile application that assist businesses, individuals and non-profit organizations in operating sustainably around the world at large.
    Read more about this company

    Customer Care Lead and Dispute Resolution Manager

    RESPONSIBILITIES:

    • Maintain a pleasant personality to all guests, clients and partners and provide them with superb customer service experience
    • Have a robust understanding of financial technology, product operations and objectives.
    • Managed wide variety of customer support tasks to resolve customer issues quickly and efficiently
    • Communicate and provide support to the software engineering team, marketing and operations teams with useful customer insight
    • Review and recommend improvements for the customer success department.
    • Ensure the reception is neat, presentable, and equipped with all the necessary supplies
    • Answer all client questions and incoming calls.
    • Redirect phone calls to the appropriate department and take down messages.
    • Accept all letters and packages, and distribute them to their appropriate departments.
    • Monitor, organize and forward emails.
    • Maintain records and files.

    REQUIREMENTS

    • Proven customer support experience
    • BSc/HND in Social Sciences Arts and Humanities
    • Track record of over-achieving quota
    • Strong phone contact handling skills and active listening
    • Good Social Media Management Skills
    • Good Use of Office Package
    • Familiar with CRM systems and practices
    • Customer orientation and ability to adapt / respond to different types of characters

    Method of Application

    Interested and qualified candidates should apply using the Apply Now button below.
  • Apply Now
  • Send your application

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