Customer Care Lead and Dispute Resolution Manager at Waya Multilink

RESPONSIBILITIES:

• Maintain a pleasant personality to all guests, clients and partners and provide them with superb customer service experience
• Have a robust understanding of financial technology, product operations and objectives.
• Managed wide variety of customer support tasks to resolve customer issues quickly and efficiently
• Communicate and provide support to the software engineering team, marketing and operations teams with useful customer insight
• Review and recommend improvements for the customer success department.
• Ensure the reception is neat, presentable, and equipped with all the necessary supplies
• Answer all client questions and incoming calls.
• Redirect phone calls to the appropriate department and take down messages.
• Accept all letters and packages, and distribute them to their appropriate departments.
• Monitor, organize and forward emails.
• Maintain records and files.

REQUIREMENTS

• Proven customer support experience
• BSc/HND in Social Sciences Arts and Humanities
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Good Social Media Management Skills
• Good Use of Office Package
• Familiar with CRM systems and practices
• Customer orientation and ability to adapt / respond to different types of characters