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  • Posted: May 14, 2021
    Deadline: May 30, 2021
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  • We are a fast paced business management solutions firm with an array of value offerings to Corporate organisations. We work in all major sectors of the economy engaging highly trained and sector-experienced Consultants. Willers Solutions Limited is an indigenous firm with cutting edge value proposition geared towards value maximisation. Our focus is on cr...
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    Customer Care Executive

    Specialization: Client Relationship Management, Retention, Revenue Collection and Account Reconciliation.

    Job Responsibilities

    • Provide optimum customer relationship as required to maintain and enhance existing business, resulting in repeat business, and preventing customer churning.
    • Escalation of all clients payment issues to assigned Sales Representatives for follow up in a timely manner
    • Follow up on all clients WHT remittance, collection of Credit Notes for remitted WHT from clients and internet subscription on a monthly basis.
    • Improve the overall customer relationship, delivering reliable administrative support and customer service.
    • Schedule and conclude status meetings with appropriate development resources and customers.
    • Provide proper account reconciliation and credit notes to customers for down time experienced.
    • Maintain complete and accurate customer correspondence data.
    • Assist sales team in business acquisitions, planning, retention and management.
    • Develop and update client related reports.
    • Identify and reports on continuing problems in an effort to minimize future negative customer impact.
    • Proactively follow up disconnected clients to get their links reconnected and resolve issues.
    • Manage customer portfolio to maximize relationship building opportunities.
    • Run periodic customer satisfaction survey.

    Job Requirements

    • BSc / HND in any related field or equivalent.
    • 3+ years' Client Relationship experience. Preferably in an Internet Solution Provider client facing environment while being professional and Customer focused.
    • Stays calm under stress and proactive in problem solving.
    • Tactful, courteous, and possess the ability to build profitable relationship with Clients.
    • Active listener, articulate speaker, and adaptable to client peculiarity.
    • Great telephone etiquette; ability to hold a decent conversation over the phone, processing information received from clients and giving accurate responses clients.
    • Ability to function in a multi-tasking environment.
    • 3+ years PC experience using electronic messaging systems (emailing, texting and chatting), office productivity software (such as Excel, Word processing, Microsoft Outlook and internet surfing).

    Method of Application

    Interested and qualified candidates should send their CV to: [email protected] using the job title as the subject of the mail.

    Note: Never pay for any training, certificate, assessment, or testing to the recruiter.

  • Send your application

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