Customer Acquisition Agent (Sales) at LifeBank

Reports To: Director of Customer Health

JOB OVERVIEW

The Customer Acquisition Agent will be responsible for driving the growth of LifeBank\'s products and services by engaging with potential clients in hospitals, healthcare institutions, and relevant sectors. The Sales Agent’s primary responsibility is to identify, acquire, and build long-term relationships with customers, while also meeting individual and team sales targets. The ideal candidate will be a self-motivated, target-driven individual with a passion for healthcare and a strong ability to communicate LifeBank\'s services effectively to potential clients.

Customer Acquisition & Account Management:

• Meet with potential clients to understand their needs and offer tailored LifeBank solutions that address their specific challenges in blood, oxygen, Equipment and Consumables Supply.
• Close sales by negotiating terms and conditions, ensuring mutual agreement on service delivery and pricing.
• Develop and maintain relationships with key decision-makers, ensuring customer satisfaction and retention.

Sales Targets & Performance Tracking:

• Achieve individual sales targets and contribute to team sales goals.
• Monitor and report on sales activities, including lead conversion, meetings held, and deals closed, in alignment with sales objectives.
• Utilize the CRM system to track prospects, opportunities, and sales pipeline, ensuring accurate reporting and forecasting.

Customer Health Management & Retention:

• Ensure smooth communication between clients and LifeBank’s operations team, addressing any issues or concerns regarding service delivery.
• Foster long-term relationships with clients, ensuring they receive continuous support and satisfaction with LifeBank’s services.
• Coordinate with the operations team to resolve any client issues, ensuring a high level of customer satisfaction and retention.

Education and Qualification: 

• A minimum of a Bachelor\'s degree in Business, Marketing, Healthcare Management, or a related field (or equivalent experience).
• 2-3 years of sales experience, preferably in healthcare, pharmaceuticals, or B2B sales (experience in selling services to hospitals or healthcare providers is a plus).

Skills and Competence: 

• Ability to present and sell LifeBank\'s products clearly and persuasively to potential clients.
• Comfortable negotiating terms and closing deals in a competitive market.
• Strong focus on meeting customer needs and providing exceptional service.
• Strong organizational skills with the ability to prioritize tasks and manage multiple accounts simultaneously.
• Ability to collaborate effectively with other team members and departments to achieve sales and organizational goals.

Personal Attributes: 

• A results-oriented individual who thrives in a performance-based environment.
• Ability to adapt to changing sales environments and customer needs.
• Honest, transparent, and ethical in dealing with customers and colleagues.
• Able to handle rejection and remain motivated to achieve sales goals.

Salary

• N200,000 gross Monthly.