CRM/Help Desk Executive at Appzone Limited

About the job

• Provide reliable interface between our client’s IT representative(s) and Qore’s business units.
• Respond to clients’ inquiries for technical assistance via telephone, e-mails, or instant messengers.
• Case management; case categorization, case assignment, and case closure.
• Follow standard help desk procedures to assist clients in resolving technical issues.
• Prepare activity and other related CRM reports.
• Engage in other support interactions with clients to ensure client satisfaction in line with the company’s business goals.
• Ensure all reported cases are attended to and resolved within the stipulated timeframe as stated in the SLA.
• Conduct routine operational training for users of Qore’s Prime product.

Requirements and Skills

• BSc in Accounting, Finance, or a related discipline.
• Proven or similar work experience, preferably in a Fintech or in the Financial Services industry.
• Good planning, organizing and prioritization skills.
• Good communication and interpersonal relationship skills.