Jobs at Appzone Limited

About the job

• Provide reliable interface between our client’s IT representative(s) and Qore’s business units.
• Respond to clients’ inquiries for technical assistance via telephone, e-mails, or instant messengers.
• Case management; case categorization, case assignment, and case closure.
• Follow standard help desk procedures to assist clients in resolving technical issues.
• Prepare activity and other related CRM reports.
• Engage in other support interactions with clients to ensure client satisfaction in line with the company’s business goals.
• Ensure all reported cases are attended to and resolved within the stipulated timeframe as stated in the SLA.
• Conduct routine operational training for users of Qore’s Prime product.

Requirements and Skills

• BSc in Accounting, Finance, or a related discipline.
• Proven or similar work experience, preferably in a Fintech or in the Financial Services industry.
• Good planning, organizing and prioritization skills.
• Good communication and interpersonal relationship skills.

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About the job

• Review requirements, specifications, and technical design documents to provide timely and meaningful feedback.
• Create detailed, comprehensive, and well-structured test plans and test cases.
• Estimate, prioritize, plan and coordinate testing activities.
• Design, develop and execute automation scripts using open-source tools.
• Identify, record, document thoroughly and track bugs.
• Perform thorough regression testing when bugs are resolved.
• Develop and apply testing processes for new and existing products to meet client needs.
• Liaise with internal teams (e.g., developers and product managers) to identify system requirements.
• Monitor debugging process results.
• Investigate the causes of non-conforming software and train users to implement solutions.
• Track quality assurance metrics, like defect densities and open defect counts.
• Stay up to date with new testing tools and test strategies.

Requirements

• BS/MS degree in Computer Science, Engineering, or a related subject.
• Proven work experience in software quality assurance, and software development.
• Strong knowledge of software QA methodologies, tools, and processes.
• Experience in writing clear, concise and comprehensive test plans, and test cases.
• Hands-on experience with both white box and black box testing, and automated testing tools.
• Solid knowledge of SQL and scripting.
• Experience working in an Agile/Scrum development process, and experience with performance and/or security testing will be a plus.