Credit Officer (Loan Officer) at Stresert Services Limited

Reports To: Head, Business Development

Job Summary

To build profitable sales of the company’s products and services to new and existing customers, achieving the revenue target set by the Head, Business Development.

Job Responsibilities

• Build a rich pipeline of customers and ensure month-on-month growth of customer acquisitions, revenue and retention.
• Preparing presentations, proposals and sales contracts to range of prospective clients.
• Obtaining deposits and balance of payments from clients
• Achieve customer acquisition, revenue, ARPU (Average Revenue Per User) and retention target
• Acquisition of subscribers from corporate, public, SME organizations within allocated sector/regions.
• Promote our customer value propositions to the target customers through effective engagements and ensuring product availability within the consumer reach and gaining market share from the competition.
• Expedite resolution of all customer complaints to maximize satisfaction and manage monthly churn at 2%
• Engage customers leads through cold calls, digital marketing, email marketing and prospective visitations.
• Timely rendition of weekly and monthly report of sales performance to the supervisor.

Key Performance Key Result Area (KPIs-Outcomes)

• Corresponding Metrics/Measures
• Build a rich pipeline of customers
• Minimum of 20 new potential leads per week
• Sales Targets (Deposits & Loans Incremental Revenue Generation)
• Minimum performance record of 85% Revenue growth based on agreed targets per week must be achieved.

Quality Customer Acquisition

• 40% ARPU (Average Revenue Per User) customer acquisitions based on agreed targets

Customer Retention

2% churn (i.e Attritional pipeline)

• Prompt submission of weekly and monthly report on sales performance to Supervisor lead & management
• Last working day of every week and month
• Speedy conversion of potential request on loans and deposits

75% of approved weekly prospects must be achieved

Education and Experience

• Minimum of 3 years work experience in trade marketing, consumer marketing and product development in the financial sector
• Bachelor’s degree in Marketing or related fields
• Ability to work with minimal supervision
• Good analytic, report writing and problem-solving skills
• Good understanding of business process