Country Operations Coordinator (Critical Health Care) at Ascentech Services Limited

Job Purpose (Summary)

• The Head, Country Operations Coordinator, provides strategic and hands-on leadership across all operational centers within Nigeria. The role ensures seamless execution of day-to-day activities, including scheduling, rosters, operational readiness, and real-time coordination, to enhance efficiency, throughput, and patient experience.
• This position collaborates closely with the Clinical Quality & Safety Officer (CQSO) to align operations with clinical and safety standards—without authoring clinical policy.

Key Responsibilities
Scheduling, Rosters & Templates:

• Design, maintain, and standardize country-wide slot templates, session lengths, and overbooking rules.
• Develop and publish daily and weekly rosters, proactively addressing staffing gaps and arranging locum or float coverage.

Daily Flow & Execution:

• Conduct daily operational readiness checks to ensure smooth start-of-day processes.
• Oversee referral boards, waiting lists, and live rescheduling to optimize patient flow.

Downtime & Operational Readiness:

• Support the launch of new centers and services, conducting readiness assessments and stabilization activities.

Data, Reporting & Communication:

• Validate key operational metrics such as utilization rates, on-time starts, cancellations, and no-shows.
• Maintain consistency in data definitions and operational reporting across all centers.
• Prepare and present comprehensive country operations packs, including SLA and throughput dashboards.
• Track and communicate action plans, escalation outcomes, and performance improvement initiatives.
• Foster transparent and timely communication between center operations and senior management.

Qualifications
Education:

• Bachelor’s Degree in Business Administration, Health Administration, Operations Management, or related discipline.
• Advanced degree or relevant certification (e.g., Lean Six Sigma, PMP, Healthcare Operations) is an added advantage.

Experience:

• Minimum of 5 years’ experience in healthcare operations, scheduling, or process management (oncology or high-acuity environment preferred).
• Proven experience in managing multi-site operations, rostering, and real-time command center coordination.

Technical Skills:

• Proficiency in Microsoft Office Suite or Google Workspace, especially Excel/Sheets (Pivot Tables, VLOOKUPs, and data visualization).
• Working knowledge of EMR, EHR, or scheduling systems, and experience using analytics dashboards for decision-making.

Core Competencies / Soft Skills:

• Strong execution discipline with the ability to manage queues and workflows under pressure.
• Excellent communication and stakeholder coordination—clear, structured, and assertive.

Application Closing Date
30th November, 2025.