Corporate Retention Associate at Reliance HMO

This role is responsible for developing and maintaining Reliance Health's relationship with corporate clients by ensuring the highest levels of positive customer experience. The role is also responsible for ensuring strong customer retention and the resolution of all client's administrative issues.

• Act as a primary contact person to key contacts in client companies to ensure their needs are adequately served and resolve any issues they might have
• Assist corporate clients in onboarding and navigating our system and the healthcare system in general
• Anticipate issues and needs of corporate clients and intervene early to ensure they do not occur
• Conceptualize and execute additional initiatives including but not limited to corporate events, wellness checks, etc that will lead to a better experience for corporate clients
• Ensure retention of corporate clients and the potential expansion of their value by providing additional value-added services
• Regularly obtaining feedback on our services from corporate clients and act on said feedback accordingly

Requirements

Ideal Candidate

• Must be based in Lagos
• B.Sc./HND degree
• 2 years of experience in sales
• Strong written and spoken communication skills
• Strong analytical thinking skills
• Ability to work in a team and collaborate with various individuals
• Strong interest in developing a career in a client-focused role

Benefits

• A fantastic working environment
• Premium health insurance package
• Collaborative and inclusive work environment.
• Professional development, mentoring and growth opportunities
• Unlimited Leave Days: Take the time you need to recharge and rejuvenate.
• Learning & Development Benefit: We provide an allowance to support your ongoing professional growth and skill enhancement.