Corp Member (Contact Center Unit) at Invent Alliance Limited

We are currently hiring Corp members for an intern role in our contact center unit to be the liaison between our company and its current and potential customer.

• Manage large amounts of inbound and outbound calls in a timely manner
• Follow communication “scripts” when handling different topics
• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
• Seize opportunities to upsell products when they arise
• Build sustainable relationships and engage customers by taking the extra mile
• Keep records of all conversations in our call center database in a comprehensible way
• Frequently attend educational seminars to improve knowledge and performance level
• Meet personal/team qualitative and quantitative targets.

Requirement:

• Presently undergoing NYSC and seeking a place to process PPA.
• Candidate must reside around the Lekki-Ajah axis for easy access to work. The company does not provide accommodation.