Core Operations Support Executive at SystemSpecs

Roles and Responsibilities

• Periodic reconciliation of transactions processed through the platform.
• Monitoring of transaction processing and facilitation of timely resolution of identified exceptions by relevant stakeholders.
• Periodic reporting on payments processed, analysis of trend and provision of ad hoc management reports required for decision making and effective management of activities on the platform.
• Use of available tools and personal judgement to identify and report on suspicious transactions.
• Provision of relevant feedback on observed system challenges, bugs, and desired new features on the platform.
• Analysis and resolution of settlement and other operational issues that may be escalated by customer service team, partners/aggregators, and other relevant stakeholders.
• Rendering of relevant statutory and/or regulatory returns, if any.
• Configuration of rate changes, product pricing and other front-end updates that may be required.
• Facilitation of training for new users on the platform.
• Periodic revenue assurance reviews aimed at identifying, recovering, and preventing income leakages.

Basic Requirements

• Minimum of 3 years’ experience in operations in the financial service sector, preferably in banking and/or e-payment sector.
• A minimum of a first degree in any course of the numerical fields.
• Analytical Thinking
• Dependable and Available
• Understanding of legal and regulatory policies/documents
• Strong Communication and Interpersonal Skills
• Strong Reporting skills
• Attention to Detail
• Problem Solving
• Adaptable and Positive
• Stakeholder management
• Team Player
• Global minded