Control Officer, E-Product Operations Control at First Bank

• To ensure Standardization of controls in the Bank through:
• Regular review E-business policies in line with applicable frameworks and control best practices.
• Enhancement and Automation of Ebusiness Operational Controls. Development and review of the E-business work programs.
• Minimize financial losses attributable to E-business Operational infractions.

DUTIES & RESPONSIBILITIES

• Review card products and improvement on card products to ascertain management approval for deployment
• Review card parameters to ascertain they are within PCIDSS guidelines.
• Review card performance report for adequacy / approval of Unit Head.
• Review treated disputed transactions for correct treatment
• Review issues log for timely treatment/escalation.
• Review evidences of call over in respect of quantities of cards data sent by vendor
• Confirm accuracy of cards received at branch as per dispatched card register.
• Review process of vendor confirmation in respect of data uploaded into their server.
• Review approval and correctness of payment to vendors in line with agreement
• Review EMP card account closure and confirm requests were treated appropriately in line with branches/HCMD request.
• Review of transfer request on EMP cards accounts and confirm requests were treated appropriately in line with branches.
• Review production of EMP (including non-personalized card) card.
• Review of recoup of funds on delinquent EMP credit card accounts.
• Review the consistency of limit of the EMP credit cards on the relevant platforms.
• Review the linkage of accounts to VISA card for correctness and approval and confirmation.
• Review the currency consistency of the EMP cards on the relevant platform.
• Follow up on cards payment for supply of cards.
• Follow up on cards payment for personalization of cards.
• Observation of Card count. Follow on monthly expense of damaged cards loss.
• Observation of Token Stock Count. Follow on monthly expense of damaged Tokens
• Review stock accounts to agree with GL balances Follow up on monthly expense of damaged Tokens
• Review of Duplicated Verve card and Master card for correctness and approval and confirmation.
• Review of Invalid currency card VISA for correctness and approval and confirmation.
• Review of wrong linkage cards for VISA Debit for correctness and approval and confirmation