Content Operations Lead at Kraks Media

About the job

• At Kraks Media, we create content that informs, entertains, and drives conversation. We’re looking for a Content Operations Lead who can combine creative thinking with operational excellence — someone who can build structure, drive consistency, and help scale our content engine.

Role Summary:

• You will oversee the end-to-end content lifecycle, designing and managing systems, workflows, and processes that keep our creative teams productive and aligned with business goals.

Reports to: Chief Operating Officer

Key Responsibilities:

Content & Strategy

• Drive content planning, production, and publishing across platforms.
• Maintain content calendars and ensure brand consistency.
• Review and approve content for quality and alignment.

Operations & Workflow

• Build and optimise workflows, SOPs, and tracking systems.
• Coordinate timelines, schedules, and resources.
• Identify bottlenecks and improve team efficiency.

Team & Performance

• Support creators, editors, and production teams.
• Track performance metrics and define KPIs.
• Prepare actionable performance reports.

Growth & Innovation

• Identify trends and new content opportunities.
• Support campaigns, partnerships, and scaling initiatives.

Job Requirements:

Technical Competencies

• CMS platforms (WordPress, Webflow, etc.).
• Project management tools (Notion, Asana, ClickUp, Trello).
• SEO & optimisation tools.
• Analytics & reporting (Google Analytics, dashboards, platform insights).
• Digital asset & content lifecycle management.
• Basic design tools (Canva, Figma, Adobe Suite).

Behavioral Competencies

• Strong communication & collaboration skills.
• Adaptability and problem-solving mindset.
• Emotional intelligence, integrity, and accountability.
• Respect for stakeholders and team culture.

Qualifications & Experience

• 5+ years in content, media, or operations-driven roles.
• Strong organisational and workflow management skills.
• Experience managing content systems and performance.
• Solid understanding of analytics and digital content dynamics.