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Catilas Resources Limited is an outsourcing and advisory services Company. Our focus is to help our clients leverage their core capabilities to optimize market opportunities.
Job Summary
Catilas Resources Limited on behalf of our client, a leading commercial Bank urgently needs the services of Contact Center Agents. The ideal candidate will be confident, target-driven, customer-centric, and possess a proven track record in customer support. Responsibilities for this role include:
Inbound Customer Support:
Outbound Customer Engagement:
Technical Support:
Sales and Up-Selling:
Customer Relationship Management (CRM):
Multichannel Support:
Quality Assurance:
Training:
Escalation Management:
Feedback Collection:
Compliance and Security:
Requirements
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