Contact Center Agent at Bukka Hospitality Limited (Bukka Hut)

Responsibilities

• Take customer calls and provide accurate, satisfactory answers to their queries and concerns
• Take and process customers' orders.
• Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives
• Build sustainable relationships and engage customers by taking the extra mile
• Seize opportunities to upsell products when they arise.
• Respond to the needs of customers and provide personalized service.

Requirements

• Candidates should possess minimum of an OND qualification with 0 - 2 years relevant work experience.

Required Skills:

• Strong communication, both written and verbal
• Great active listening skills
• Exceptional interpersonal and rapport building skills
• Strong time management and organizational skills
• Computer literacy
• Previous experience in a customer support role will be a plus.