Concierge at Wells Carlton Hotel & Apartments

Act as first point of contact between guests and the hotel and is expected to perform such duties as mentioned below, but not limited to:

• Welcome guests and assist them with any and all information about the hotel and the city.
• Show guests to their room and explain the facilities.
• Assist in upselling and cross selling of hotel rooms and products/packages.
• Respond to guest complaints and proffer appropriate solutions.
• Understand guest’s needs and provide them with personalized solutions by suggesting activities and facilities provided by the hotel.