Concierge Needed in the Hospitality Industry

Act as first point of contact between guests and the hotel and is expected to perform such duties as mentioned below, but not limited to:

• Welcome guests and assist them with any and all information about the hotel and the city.
• Show guests to their room and explain the facilities.
• Assist in upselling and cross selling of hotel rooms and products/packages.
• Respond to guest complaints and proffer appropriate solutions.
• Understand guest’s needs and provide them with personalized solutions by suggesting activities and facilities provided by the hotel.

Requirements

• Minimum educational qualification HND.
• Candidates must have a minimum of 1 year work experience.
• Previous demonstratable experience in the hospitality industry is required