Computer Sales Officer at Compovine Technologies

Job Summary

• As a Computer Sales Oficer, you will play a critical role in driving company through generating revenue by promoting and selling products to walk in and online customers, meeting monthly targets and providing excellent customer services.
• This role involves recommending suitable products , and services to customer, handling customer complaints. maintaining product knowledges, arranging displays and supporting inventory documentation.
• To also particitates in sales promotions, provides market insights and ensures after-sales, follow up to drive customer satisfactiob and retention. KPIs include sales achivevement, customer satisfaction ,retention rate,reporting accurancy and stock accurancy.

Responsibilities

• Promote and sell product to walk in and online customers.
• Develop relationships with prospective clients and maintain existing customer base
• Identify and secure business opportunities for the organization
• Collaborate with GM Sales to secure, retain, and grow accounts by understanding client’s needs
• Meet monthly, quarterly, and annual targets through effective competitor research and business environment analysis
• Prepare/submit weekly reports on sales and competition activities
• Customer service & Relationship mangement
• Make sales demonstration and presentations product features and functions
• Ensure proper and up-to-date record keeping of customer database
• Report damagad or obsolete items and suggest replacement
• Follow-up with online lead generation
• Establish customers’ needs and selling allocated products accordingly
• Generate business leads and follow up on sales opportunities
• Documentation , Reportiing & inventory support.
• Follow up with customer to ensure satisfaction and resolve any issues
• Cordinate with technical support for product installation or troubleshooting.

Key Performance Indicators (KPIs)

• Achivement of monthly Sales targent
• Customer Retention Rate
• Customer satisfaction Rating
• Accuracy of Transactions
• Product knowledge Level
• Stock Accuracy.