Community Manager at United People Global (UPG)

Job Description

• The Community Manager would be responsible for overseeing and coordinating the mentorship platform and different related projects to ensure the initiative’s goals of community growth, management, and retention are met.
• The ideal candidate is someone who is passionate about building and maintaining an engaging community around personal and career development, tech-savvy, and has excellent communication skills.

The main responsibilities are:

Community Engagement:

• Foster a positive and inclusive atmosphere within the community.
• Drive engagement by creating and curating relevant content, discussions, and activities.
• Encourage members to share insights, experiences, and resources to contribute to the community’s growth.
• Proactively reach out to community members to understand their needs and interests.
• Identify and highlight success stories within the community to inspire and motivate others.

Stakeholder Engagement:

• Work closely with one or more of the stakeholder groups that are connected to this initiative to optimise their participation.
• This may include working with individuals who participate directly in the network, with other organizations, with experts and thought leaders, with partners, with friends and supporters, with the general public and more.

Tracking Impact, Insights and Reporting:

• Monitoring and Evaluation of initiatives geared towards community growth, management, engagement, and retention.
• Distilling insights from such evaluations and proposing concrete action.

Operations Management:

• Development and management of programs or initiatives to support the growth, management, engagement, and retention of the community.

Moderation:

• Monitor and moderate community interactions to ensure a respectful and supportive environment.
• Address and resolve conflicts and enforce community guidelines.

Collaboration:

• Work closely with internal teams to align community initiatives with overall company goals.
• Collaborate with other members of the team with respect to marketing, social media, and other aspects to ensure the overall goals of Konseye:
• The Mentorship Network are met.

Qualifications and Requirements:

• Minimum: Bachelors’ degree in in marketing, communications, psychology, or a related field.
• Masters’ degree or other post graduate qualification is an asset.
• Proven experience as a community manager or a related role in an online community setting.
• Demonstrated success in growing and managing communities focused on personal and career development is an asset.
• Experience with community platforms and familiarity with community management tools and platforms.
• Experience managing community projects and initiatives.
• Excellent interpersonal skills. Empathy and a deep understanding of community dynamics.
• A genuine passion for helping others succeed is required.
• Excellent written and verbal communication skills. Ability to communicate effectively with diverse audiences and foster a sense of community.
• The ability to speak and to write in additional languages beyond English are an advantage.
• Proven ability to build and maintain relationships within a virtual community.
• Ability to work in ambiguous settings; especially in start-up mode.
• Ability to work alone and in a team.
• Proficiency in Excel and other Microsoft Office applications.
• Experience creating content across various social media (e.g., Twitter, Facebook,
• Instagram) and design platforms (e.g., Canva). Some knowledge and experience of search engine optimization (SEO) and web metrics is an asset.
• Demonstrated openness to change and ability to manage complexities.