Community Manager at Sankore Global

Key Responsibilities
Community Engagement & Experience Strategy

• Develop and implement a comprehensive community engagement strategy aligned with Juno’s brand and experience objectives.
• Design and execute initiatives that foster a strong sense of belonging, participation, and advocacy among residents.
• Plan and oversee community activities, events, and programs that drive engagement, retention, and satisfaction.
• Continuously assess community sentiment and introduce improvements to enhance overall resident experience.

Event Planning & Execution

• Develop and implement creative event concepts and social initiatives to enhance community engagement and interaction.
• Organize and oversee high-impact events and social gatherings within the community, ensuring strong attendance and engagement.
• Collaborate with internal teams/ Occupants and external partners to execute seamless events that align with the company’s brand and objectives.

Communication & Digital/Data-Driven Marketing

• Manage and moderate all community communication channels across Juno platforms (digital and physical).
• Drive real-time engagement, interactions, and conversions across these channels.
• Utilize data analytics and reporting tools to measure the effectiveness of campaigns and make data-driven decisions.
• Optimize digital communication strategies based on insights and trends.
• Manage online reputation and digital PR efforts.
• Serve as the primary escalation point for community-related issues requiring coordination across teams.

Value-Added Services (VAS) Oversight

• Oversee the design, rollout, and performance of Juno’s value-added service offerings.
• Collaborate with internal teams and partners to identify new VAS opportunities that enhance resident experience and drive revenue.
• Track uptake, usage, and customer feedback on VAS offerings.
• Deliver on assigned VAS revenue targets and continuously optimize offerings for growth and relevance.

Team Leadership & Operations

• Supervise and coordinate the day-to-day activities of Community Officers.
• Set clear expectations, priorities, and performance standards for the community team.
• Provide guidance, coaching, and regular feedback to ensure high-quality service delivery.
• Ensure community operations run smoothly, with strong attention to responsiveness, professionalism, and consistency.

Performance Tracking & Reporting

• Track, analyze, and report on key community and experience metrics.
• Use data and insights to refine engagement strategies, improve service delivery, and inform management decisions.
• Prepare periodic performance reports for management, highlighting outcomes, challenges, and improvement plans.

Requirements

• Bachelor’s degree in Communications, Marketing, Public Relations, Journalism, Digital Media, Business Administration, Social Sciences, or a related field.
• Minimum of 5+ years of experience in community management, customer experience, communications, marketing, or social media management role.
• Proven experience managing communities (online and/or offline) with measurable engagement outcomes.
• Experience organizing community events, and influencer engagement.
• Demonstrated success in digital marketing and brand management across various channels
• Strong knowledge of social media platforms (Instagram, TikTok, LinkedIn, X, Facebook, YouTube) and best practices
• Experience in digital communication strategies, including content creation, audience engagement, and online reputation management.
• Experience supervising teams or coordinating frontline officers is an advantage.
• Strong communication, organizational, and interpersonal skills.
• Ability to balance strategic thinking with hands-on execution.