Community Manager at Patricia.com.ng

JOB SUMMARY

As a Community Manager you’ll be providing management to our social media community presence, by supporting communications on various social platforms, you will ensure that content published meets brand guidelines and overall communication style. You will also monitor social media channels to build a community of followers, handle support questions, and increase engagement.

JOB EXPECTATIONS

• Set and implement social media and communication campaigns to align with marketing strategies
• Provide engaging text, image and video content for all social media and professional accounts
•  Respond to comments and customer queries in a timely manner
• Organize and participate in events to build community and boost brand awareness
• Coordinate with Marketing, PR and Communications teams to ensure brand consistency
• Liaise with Development and Sales departments to stay updated on new products and features
• Build relationships with customers, potential customers, industry professionals and journalists
• Monitor, track and report on feedback and online reviews
• Stay up-to-date with digital technology trends

JOB REQUIREMENTS

• BSc degree in Marketing or relevant field
• Proven work experience as a community manager or similar role
• Experience planning and leading community initiatives
• Ability to identify and track relevant community KPIs
• Excellent verbal communication skills
• Excellent writing skills
• Excellent interpersonal and presentations skills
• Hands on experience with social media management
• Ability to interpret website traffic
• Knowledge of online marketing 
• Attention to detail, critical-thinker and a problem-solver.