Community Manager at Del-York Group

Job Description

• The ideal candidate will be responsible for managing and engaging with online communities in a way which builds brand awareness.
• They will act as the primary point of contact for the community, addressing concerns and feedback. The role involves engaging with the students, creating engaging content, and acting as the bridge between the students and the organization.

Responsibilities

• Build, nurture, and actively engage with online and offline communities.
• Monitor conversations, respond to queries, and encourage meaningful discussions.
• Develop and implement strategies to grow community size and participation.
• Plan and manage community-focused content calendars.
• Organize webinars, live chats, and both virtual and in-person events to foster interaction.
• Serve as the primary point of contact for students, addressing concerns and feedback.
• Work with support teams to escalate and resolve issues efficiently.
• Gather and communicate community insights to improve the program.
• Maintain accurate student records, including attendance, grades, and assessments.
• Track and analyze community engagement metrics and trends.
• Prepare regular reports on engagement activities and outcomes.
• Provide data-driven insights and recommendations to improve community strategies

Requirements

• Bachelor's Degree or equivalent
• 1 - 3 years of experience in community management, social media, marketing, or student support.
• Strong written and verbal communication skills
• Experience with social media platforms, forums, and community-building tools