Community Manager at Co-Creation Hub (CcHUB) Nigeria

Job Description

• As Community Manager, you will lead engagement with community(ies) of Creative Economy stakeholders including creatives / creators, sector support organisations like hubs, associations and collectives, service providers and freelancers, employers, and business owners etc.
• In this role, you will manage the daily operations of the Creative Economy community ecosystem. Build models, metrics of success and growth strategies, ensuring long-term success and growth of the community.

Job Responsibilites

• Fostering a sense of community by building relationships with the community across a range of stakeholder types.
• Stimulating engagement by interacting with followers and the Creative Economy audience.
• Responsible for developing the content strategy across all social media channels, with a strong focus on Tiktok, Instagram, Facebook, YouTube, our website and other bespoke community engagement tools in use.
• Understand the online user experience and consumer journey and suggest improvements to how we better engage with our audience directly.
• Liaise with the Communications Unit to monitor analytical reporting in line with KPIs.
• Analyse the effectiveness of our engagement and social media campaigns to shape the next wave of activity.
• Ensure all communication and tone of voice is consistent with our brand identity.
• Measuring the interaction level with the community;
• Monitoring answering questions, comments, and customer queries in a timely manner.
• Monitoring the success of campaigns and analyzing community and social media data.
• Preparing detailed weekly and monthly reports on social media activity;
• Monitoring and registering the increase or decrease in the follower volume; and tracking users’ interactions, such as likes, comments, and shares by employing analytic tools.
• Overseeing the publishing of relevant content, such as blog entries, on a regular basis and the relevant impact on audience across hubs.
• Staying up-to-date on social media tools and best practices.

Qualifications
Do apply if you have a keen understanding of:

• How Creative Economies work and how the communities in the sector operate.
• Tools and strategies that enhance community engagement both online and offline.

Successful candidate will have the following experience:

• Bachelor’s Level or Equivalent in communication, English, journalism, marketing or a related field.
• 3 - 4 years of social media marketing/content and  campaign management experience to deliver against clear metrics for engagement.
• 2+ years in social community management including Facebook, Instagram., LinkedIn, Twitter and YouTube are essential.
• At least 2 years understanding of community networks and - design, functionality, strategy.
• Solid understanding of more emerging platforms such as TikTok, Clubhouse, etc.
• Wide knowledge of digital marketing methods - including content marketing, social media, and online advertising.
• Knowledge of Hootsuite, mail chimp or similar programs to manage online postings on different platforms.
• Proficient in Google Analytics.
• Organisational skills to handle multiple priorities in a fast-paced environment.
• Excellent verbal, written, and presentation skills. Excellent communication skills to engage with technical and non-technical peers.
• Experience of working in a large, complex organization with extensive stakeholder management experience
• Knowledge of marketing trends and techniques.

Additional Information:

• The role can be based anywhere in Africa although Lagos, Nairobi or Kigali are preferred

What We Offer

• Paid time off
• Healthcare coverage
• A highly collaborative team environment that will support your professional and personal growth
• Work alongside great talent.
• A culture of learning and innovation. 
• Opportunities for career growth and training.
• Interaction with industry leaders and forward-thinking people. 
• A chance to make a social difference.
• Overall fun company.