Community Feedback Mechanism (CFM) Officer at Young Prodigy Humanitarian Organization

KEY       RESPONSIBILITIES     :              

• Manage and maintain community feedback and complaint channels (hotlines, helpdesk, suggestion boxes e,t,c).
• Record , categorize, and track all feedback and complaints in a confidential database.
• Refer issues to to relevant departments and ensure timely follow-up and resolution.
• Provide feedbacks to communities on action taken.
• Support  awareness sessions to inform communities about their rights and feedback options.

QUALIFICATIONS AND EXPERIENCE                  

• Bachelor’s degree in Social Sciencies, Communication, Community Development or related field.
• Minimum of 2-3years of relevant experience in accountability, community engagement, MEAL experience preferably in NGO settings.
• Strong Understanding of Accountability to Affected Populations(AAP) and humanitarian principles.
• Proficiency in data collection and analysis tools (e,g kobo, Excel or CRM system.
• Ability to handle sensitive information confidentially and ethically.