Community Associate at ALX Africa

Role Summary

• The Community Associate is responsible for executing and supporting the day-to-day operations of ALX Nigeria’s community, ensuring a high-quality, consistent, and engaging experience for learners and alumni.
• Working closely with the Community Manager, this role focuses on bringing community programmes, events, and engagement initiatives to life. The Community Associate plays a critical role in ensuring that community systems operate effectively, members remain actively engaged, and the ALX Lagos hub functions as a vibrant and welcoming space.
• This role sits at the centre of community execution and member experience, supporting engagement, content capture, and grassroots activation while contributing to broader growth and brand objectives. The ideal candidate is highly organised, people-oriented, and proactive, with the ability to manage multiple activities while maintaining strong attention to detail and energy.

Specific Responsibilities

In this role, you will:

• Execute community programmes, events, and engagement initiatives in line with the Community Development Playbook.
• Support the day-to-day operations of the ALX Lagos hub, ensuring the space is active, organised, and welcoming.
• Coordinate logistics for community events, workshops, and meetups, including scheduling, setup, and participant management.
• Manage community communication channels, including responding to member inquiries, moderating platforms, and supporting engagement.
• Build and maintain strong relationships with learners, alumni, and ambassadors through consistent interaction and follow-up.
• Support the ambassador and referral programme execution by coordinating activities and tracking participation.
• Capture and support user-generated content (UGC) from community activities, including testimonials, event highlights, and learner stories.
• Track community activity and engagement metrics, including attendance, participation, and feedback.
• Provide regular updates and reports on community activity to support performance tracking.
• Support partnerships and external engagements by coordinating logistics and ensuring smooth execution of joint activities.
• Collaborate with Growth, Content, and Recruitment teams to ensure community initiatives align with broader campaigns and objectives.

Skill Requirements - Essential

• 3–5 years of experience in community management, events, customer experience, or related roles.
• Strong organisational and coordination skills with attention to detail.
• Excellent interpersonal and communication skills.
• Ability to engage and build relationships with diverse groups of people.
• Experience coordinating events, programmes, or community initiatives.
• Highly proactive with a strong sense of ownership and follow-through.
• Ability to manage multiple tasks in a fast-paced environment.
• Proficiency in:
  • Google Slides / PowerPoint
  • Google Sheets / Excel
  • Google Docs
  • AI Tools
  • BI tools such as Looker Studio, Tableau, or similar platforms.

Skill Requirements - Preferable

• Experience working in education, technology, or youth-focused environments.
• Experience supporting ambassador or referral programmes.
• Experience capturing content (photos, videos, testimonials) for digital platforms.
• Familiarity with community platforms, CRM tools, or engagement systems.

Person Specification/Attributes

• Courage: Willingness to speak up, challenge the status quo, and embrace new challenges.
• Humility: Openness to learning, seeking help when needed, and a focus on serving others.
• Adventure: A passion for setting ambitious goals, tackling difficult tasks, and finding joy in the journey.
• Initiative: Proactive problem-solving, a sense of ownership, and a willingness to go above and beyond.
• Resilience: The ability to bounce back from setbacks, persevere through challenges, and emerge stronger.
• Energy and Presence: brings life to spaces and interactions
• Reliability: consistently delivers high-quality execution
• People Orientation: enjoys engaging and supporting others
• Attention to Detail: ensures smooth and professional experiences

What Success Looks Like

• Community programmes and events run smoothly with strong participation and engagement.
• The ALX Lagos hub operates as a vibrant, well-utilised, and welcoming space.
• Learners and alumni feel supported, connected, and actively engaged.
• Community engagement levels remain high across both online and offline platforms.
• A strong volume of user-generated content is captured from community activities.
• Community initiatives are executed consistently and contribute to broader growth and brand objectives.