Reports to: Group Head of Operations / Executive Management
Role Summary
The Commercial Real Estate Manager will be responsible for managing and optimizing the company’s real estate portfolio, including acquisition, leasing, property management, and financial performance of commercial properties. The role requires a professional with strong expertise in real estate markets, financial analysis, space management, and tenant relations, ensuring properties deliver maximum value and align with the company’s long-term business strategy.
Key Responsibilities
Portfolio & Property Management
- Oversee management of commercial properties (retail, office, hospitality, or mixed-use).
- Ensure properties are well-maintained, fully compliant with regulations, and yield optimal returns.
- Negotiate and manage lease agreements with tenants.
Real Estate Acquisition & Development
- Identify and evaluate new property acquisition or development opportunities.
- Conduct market research, site inspections, and due diligence.
- Liaise with consultants, surveyors, architects, and contractors.
Financial Analysis & Reporting
- Develop financial models to evaluate ROI, rental yields, and property valuation.
- Prepare annual budgets, forecasts, and performance reports.
- Monitor income, expenses, and profitability of real estate assets.
Tenant & Stakeholder Relations
- Manage relationships with tenants, landlords, agents, and investors.
- Resolve tenant issues, renew leases, and ensure customer satisfaction.
- Drive strategies to maximize occupancy and rental income.
Regulatory & Legal Compliance
- Ensure all properties comply with statutory requirements, zoning laws, and building regulations.
- Manage contracts, lease documentation, and compliance records.
- Liaise with legal advisors on property disputes, agreements, or transactions.
Strategic Growth
- Support the company’s expansion into new spaces (restaurants, offices, or investment real estate).
- Advise management on real estate trends, risks, and opportunities.
- Develop partnerships with financial institutions for real estate financing.
Qualifications & Experience
- Bachelor’s degree in Real Estate, Finance, Business Administration, Architecture, or related field.
- Master’s/MBA is an added advantage.
- Professional certifications (Estate Surveyors/Valuers license, RICS, CCIM, or equivalent) preferred.
- 7–10+ years’ experience in commercial real estate management, with a strong background in finance, leasing, and property operations.
- Proven track record of managing profitable real estate portfolios.
Key Skills
- Real estate investment analysis and valuation.
- Lease negotiation and tenant management.
- Strong financial modeling and budgeting.
- Market research and business development.
- Excellent communication and relationship management.
Key Performance Indicators (KPIs)
Portfolio & Financial Performance
- Occupancy rate of properties (target: >90%).
- Rental yield (%) and ROI achieved on portfolio.
- Revenue growth from real estate portfolio (YoY increase).
- Reduction in overdue rents or arrears (% decrease).
Tenant & Client Relations
- Tenant retention rate (% of renewals).
- Number of tenant complaints resolved within agreed time frame.
- Satisfaction score from tenant feedback surveys.
Acquisition & Development
- Number of viable property opportunities sourced and closed annually.
- Average project ROI vs. projected ROI.
- Timeliness and budget adherence of new developments/renovations.
Compliance & Risk Management
- 100% compliance with zoning, legal, and regulatory requirements.
- Zero unresolved property disputes or penalties.
- Proper documentation and contract management (audit scores).
Strategic Contribution
- Number of strategic partnerships with banks/investors established.
- Recommendations adopted by executive management.
- Contribution to overall business expansion and profitability.
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