Roles and Responsibilities
Your mission will be to:
Plan course of action to recover outstanding payments.
Follow up with customers for all outstanding payments and identify problematic accounts.
Ensures Non-Performing Loans are followed up and monitored diligently.
Responsible for communicating with delinquent borrowers, establishing and developing effective payment plans with the delinquent borrowers.
Listen actively to customers and ensure conversation is collection driven.
Advise customers on their payment options and best methods of payment.
Properly document information from the conversation.
Negotiate payoff deadlines or payment plans
Create trust relationships with debtors when possible to avoid future issues
Requirements
2 years and above experience in microfinance operations directly dealing with delinquent clients and other problem-solving situations.
Apt in negotiating and persuading.
Good knowledge of the collection process and approach.
Excellent collaborator and team player.
Excellent communication skills, both oral and written.
Ability to adapt to new challenges in a dynamic and fast-paced environment while managing multiple projects.
You may have understanding / working knowledge of a collections system (advantageous).
You should be comfortable skills in Microsoft office.
You should have working experience within an outbound debt collections environment / outbound sales environment / outbound customer service environment.
Gmail
Yahoomail