IT Officer at Buymore Supermarket

Job Summary

• The IT Officer is responsible for managing and maintaining the company’s IT infrastructure, systems, network, and technical support services.
• The role ensures optimal system performance, data security, business continuity, and efficient use of technology resources across the organization.

Key Responsibilities
IT Infrastructure & Systems Management:

• Install, configure, and maintain computer systems, printers, scanners, and other peripherals.
• Monitor and maintain network systems (LAN/WAN, routers, switches, firewalls).
• Ensure uninterrupted internet connectivity across branches.
• Oversee server management, system backups, and recovery processes.
• Maintain CCTV systems and access control systems (where applicable).

Technical Support:

• Provide first-level technical support to staff.
• Troubleshoot hardware and software issues promptly.
• Maintain an IT helpdesk log for tracking issues and resolutions.
• Ensure timely resolution of user complaints.

Data Security & Compliance:

• Implement and monitor cybersecurity measures.
• Ensure regular system updates and antivirus protection.
• Manage user access controls and password policies.
• Safeguard company data and ensure confidentiality.

IT Policy & Governance:

• Enforce IT and Acceptable Use Policies.
• Monitor internet usage and prevent unauthorized access.
• Recommend improvements to IT policies and procedures.

Vendor & Asset Management:

• Liaise with internet service providers and IT vendors.
• Maintain IT asset register (laptops, desktops, routers, etc.).
• Monitor software licenses and subscriptions.
• Ensure cost-effective procurement of IT equipment.

Business Continuity:

• Perform regular system backups.
• Develop disaster recovery procedures.
• Ensure minimal downtime in case of system failure.

Qualifications

• Interested candidates should possess an HND / Bachelor`s Degree with 3 years experience.