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  • Posted: Feb 22, 2021
    Deadline: Apr 30, 2021
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    We combine a deep knowledge of consumer behaviour and climatic conditions to deliver affordable Lease to own solar services to Micro businesses in Nigeria. Our innovative business model and best-in-class technology is helping our customers to switch from petrol generators to solar. Our mission is to make solar accessible, reliable and affordable to Nigerian micro-businesses for productive use.
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    Collections officer

    JOB DESCRIPTION

    Winock is seeking a committed and proactive collections officer to liaise with customers on debt recovery management. The ideal candidate will have worked in a similar role in the past and will be highly fluent in written and verbal English and pidgin. The role reports to the Collections supervisor.

     JOB RESPONSIBILITY 

    • Receive list of new customers from the Accounting team first thing in the morning and add the new customers to the collections list
    • Send daily payment reminder text message to all debtors
    • Proactively make daily payment demand calls to debtors that had been previously reached, promised to pay but failed to pay on the promised day
    • Proactively make daily payment demand calls to debtors that have missed their due payment the previous day
    • Ensure that all debtors have been called before the end of each day
    • Constantly monitor the collections list to ensure that customers do not owe beyond the agreed payment date 
    • Daily input clear and easy to understand status update comments for each debtor on the collections list 
    • Update category of debtors daily to enable Collections supervisor to determine customers that need to be visited 
    • Provide daily clear and easy to understand reports to Collections supervisor and Accounting team
    • Provide insights and suggestions to the supervisor on how the collections process can be improved
    • Provide daily list of debtors that are due for visitation to the Repossession team 
    • Follow up daily with the repossession team to ensure that debtors have been visited 
    • Be the bridge between the Repossession and Accounting team on customer communications.
    • Proactively provide timely insight to the Collections supervisor on challenges faced by the Collections team as a result of inefficiencies in other departments

    QUALIFICATIONS AND EXPERIENCES

    • Minimum second class upper B.Sc / BA/HND in Business administration, social sciences, banking, accounting, finance or related fields
    • Minimum 2 years’ demonstrable experience working as a collections officer or loan. officer for a respectable micro-finance bank or similar organisation
    • Professional qualifications will be highly advantageous

    REQUIRED KNOWLEDGE 

    • Good working knowledge of debtor and recovery management
    • Good knowledge of micro-finance
    • Past experience using excel or similar program is essential
    • Past experience using Microsoft word or similar program is essential
    • Strong verbal and written communications skills in English and Pidgin is essential
    • Good working knowledge is mathematics is essential
    • Strong attention to detail is essential
    • Knowledge of Accounting software such as Quickbooks or BankOne will be highly advantageous

    REQUIRED CULTURAL ATTRIBUTES 

    • Commitment to Winock’s vision and mission
    • Ability to listen objectively 
    • Ability to objectively give and receive criticism
    • Ability to speak up when necessary
    • Ability to manage time effectively
    • Ability to pay attention to detail
    • Willingness to celebrate others
    • Ability to take initiative
    • Strong proactiveness
    • Ability to be transparent

    Method of Application

    Interested and qualified candidates should forward their CV to: jobs@winock.com.ng using the position as subject of email.

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