Collections officer at Winock Solar Limited

JOB DESCRIPTION

Winock is seeking a committed and proactive collections officer to liaise with customers on debt recovery management. The ideal candidate will have worked in a similar role in the past and will be highly fluent in written and verbal English and pidgin. The role reports to the Collections supervisor.

 JOB RESPONSIBILITY 

• Receive list of new customers from the Accounting team first thing in the morning and add the new customers to the collections list
• Send daily payment reminder text message to all debtors
• Proactively make daily payment demand calls to debtors that had been previously reached, promised to pay but failed to pay on the promised day
• Proactively make daily payment demand calls to debtors that have missed their due payment the previous day
• Ensure that all debtors have been called before the end of each day
• Constantly monitor the collections list to ensure that customers do not owe beyond the agreed payment date 
• Daily input clear and easy to understand status update comments for each debtor on the collections list 
• Update category of debtors daily to enable Collections supervisor to determine customers that need to be visited 
• Provide daily clear and easy to understand reports to Collections supervisor and Accounting team
• Provide insights and suggestions to the supervisor on how the collections process can be improved
• Provide daily list of debtors that are due for visitation to the Repossession team 
• Follow up daily with the repossession team to ensure that debtors have been visited 
• Be the bridge between the Repossession and Accounting team on customer communications.
• Proactively provide timely insight to the Collections supervisor on challenges faced by the Collections team as a result of inefficiencies in other departments

QUALIFICATIONS AND EXPERIENCES

• Minimum second class upper B.Sc / BA/HND in Business administration, social sciences, banking, accounting, finance or related fields
• Minimum 2 years’ demonstrable experience working as a collections officer or loan. officer for a respectable micro-finance bank or similar organisation
• Professional qualifications will be highly advantageous

REQUIRED KNOWLEDGE 

• Good working knowledge of debtor and recovery management
• Good knowledge of micro-finance
• Past experience using excel or similar program is essential
• Past experience using Microsoft word or similar program is essential
• Strong verbal and written communications skills in English and Pidgin is essential
• Good working knowledge is mathematics is essential
• Strong attention to detail is essential
• Knowledge of Accounting software such as Quickbooks or BankOne will be highly advantageous

REQUIRED CULTURAL ATTRIBUTES 

• Commitment to Winock’s vision and mission
• Ability to listen objectively 
• Ability to objectively give and receive criticism
• Ability to speak up when necessary
• Ability to manage time effectively
• Ability to pay attention to detail
• Willingness to celebrate others
• Ability to take initiative
• Strong proactiveness
• Ability to be transparent