Collections Officer at Field Intelligence

Responsibilities

• Monitoring. Use management dashboards to track credit repayment performance in real-time. Use data to self-direct follow-up efforts.
• Intervention. Interpreting data and following protocols to intervene in at-risk and past-due accounts, including calling, emailing, and visiting clients.
• Escalation. Record updates to client accounts in the system, escalate issues through the appropriate channels, and coordinate directly with accounting and operations teams for appropriate, timely follow-up.
• Resolution. Pursue and ensure successful resolution against personalized goals each period.

Qualifications

• Minimum 1 year in a debt collection or related role at a financial institution or distribution company
• Prior experience in pharmaceuticals is preferred but not mandatory
• Excellent professional and interpersonal communication skills
• Fundamental computer literacy, particularly with spreadsheets and data entry
• Minimum of one supporting professional reference