Collections Officer at E-Barcs Microfinance Bank Limited

Role Summary:

• The Collections Manager is responsible for managing and recovering overdue accounts, ensuring timely payments, and maintaining a healthy loan portfolio.
• The role requires excellent communication and negotiation skills, adherence to regulatory and organizational policies, and a customer-centric approach to debt recovery.

Key Responsibilities

Debt Recovery

• Contact customers with overdue accounts to remind them of payment obligations and negotiate repayment plans.
• Follow up on overdue payments through phone calls, emails, and in-person visits as required.
• Resolve account discrepancies and disputes to facilitate payments.
• Escalate unresolved cases to the legal team as necessary.

Portfolio Management

• Monitor assigned accounts to identify overdue payments and prioritize recovery efforts.
• Maintain accurate and up-to-date records of collections activities and customer interactions.
• Collaborate with other departments to address customer-related issues, including account errors or service complaints.

Compliance

• Ensure all collections activities comply with internal policies, regulatory guidelines, and ethical standards.
• Adhere to data privacy laws and maintain confidentiality in handling customer information.
• Prepare and submit reports on collection activities and recovery progress to Management.

Customer Relationship Management

• Engage professionally and empathetically with customers to maintain positive relationships while pursuing recovery.
• Provide advice and support to customers facing financial difficulties, including offering restructuring options where applicable.