Collection Officer at PalmPay

Location: Ikeja, Lagos
Level: Entry Career

Job Description

• Palmpay is looking for a reliable Collection Officer. You will be responsible for recovering the money owed in as little time as possible.
• This position can be stressful and difficult, as such will require someone who is polite and sensitive towards people while also remaining committed to their purpose and persistent. Excellent communication skills and a sense of urgency are extremely useful to succeed in this task.

Responsibilities

• Keep track of assigned accounts to identify outstanding debts
• Reviewing the company debtor list.
• Contacting customers and informing them of their overdue bills.
• Plan course of action to recover outstanding payments
• Advising customers on their payment options and suggesting methods of payments.
• Negotiating suitable payment plans.
• Instituting legal action when customers fail to pay their debt.
• Responding to customer queries, investigate and resolve discrepancies
• Create trust relationships with debtors when possible to avoid future issues
• Update account status and database regularly
• Contacting lawyers and insurance agencies to facilitate payments.
• Maintaining customer payment records.
• Preparing customer financial statements for banks and the state credit department.
• Writing final notice warnings to customers when payments are not being made.
• Alert superiors of debtors unwilling or unable to pay when necessary
• Comply with requirements when legal action is unavoidable

Requirements

• Minimum of OND in Accounting, Business Management, or a similar field.
• Proven experience working as a Collections Officer.
• Knowledge of payment plans and accounting procedures.
• Knowledge of office and accounting software.
• Patience and resilience.
• Excellent negotiating skills.
• Good written and verbal communication skills.
• Familiarity with debt collection laws.
• Experience in working with targets and tight deadlines
• Knowledge of relevant legal requirements
• Working knowledge of MS Office, especially Excel
• Excellent communication and people skills
• Apt in negotiating and persuading
• Ability to be polite and compassionate without lacking confidence