We empower individuals with access to credit, simple payments solutions, high-yield investment opportunities and easy-to-use tools for personal financial management. Carbon is headquartered in Lagos, Nigeria. We are a global company of over 90 employees with operations in Nigeria, Ghana and Kenya
Read more about this company
The Telephone Collection Executive is responsible for contacting customers with overdue loan obligations to secure repayment and resolve delinquent accounts. The role requires strong negotiation, communication, and customer engagement skills to achieve recovery targets while maintaining professionalism and compliance with company policies.
The agent will engage customers via phone calls, emails, and SMS to obtain payment commitments, follow up on promises to pay, and escalate difficult cases when necessary.
Key Responsibilities
Contact customers with overdue accounts via phone to discuss repayment of outstanding balances.
Negotiate and secure promises to pay (PTPs) and ensure timely follow-up on commitments.
Educate customers on their loan obligations, repayment options, and consequences of default.
Maintain accurate records of all customer interactions in the collections system.
Send follow-up SMS or emails to reinforce repayment commitments.
Escalate difficult, disputed, or unresponsive accounts to supervisors when required.
Meet assigned daily call targets and monthly recovery goals.
Maintain professionalism and comply with ethical collections practices and regulatory guidelines.
Requirements
Strong communication, persuasion, and negotiation skills.
Ability to manage difficult conversations with delinquent customers professionally.
Comfortable working in a target-driven environment.
Basic knowledge of Microsoft Excel or CRM/collections systems is an advantage.
Ability to work independently and as part of a team.
High level of integrity, professionalism, and confidentiality.
Gmail
Yahoomail