Job Openings at Carbon Nigeria

• The Telephone Collection Executive is responsible for contacting customers with overdue loan obligations to secure repayment and resolve delinquent accounts. The role requires strong negotiation, communication, and customer engagement skills to achieve recovery targets while maintaining professionalism and compliance with company policies.
• The agent will engage customers via phone calls, emails, and SMS to obtain payment commitments, follow up on promises to pay, and escalate difficult cases when necessary.

Key Responsibilities 

• Contact customers with overdue accounts via phone to discuss repayment of outstanding balances.
• Negotiate and secure promises to pay (PTPs) and ensure timely follow-up on commitments.
• Educate customers on their loan obligations, repayment options, and consequences of default.
• Maintain accurate records of all customer interactions in the collections system.
• Send follow-up SMS or emails to reinforce repayment commitments.
• Escalate difficult, disputed, or unresponsive accounts to supervisors when required.
• Meet assigned daily call targets and monthly recovery goals.
• Maintain professionalism and comply with ethical collections practices and regulatory guidelines.

Requirements

• Strong communication, persuasion, and negotiation skills.
• Ability to manage difficult conversations with delinquent customers professionally.
• Comfortable working in a target-driven environment.
• Basic knowledge of Microsoft Excel or CRM/collections systems is an advantage.
• Ability to work independently and as part of a team.
• High level of integrity, professionalism, and confidentiality.

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• The Field Recovery Agent is responsible for engaging delinquent customers in person to facilitate loan repayment, resolve payment challenges, and recover outstanding debts. The role requires strong communication, negotiation skills, and the ability to represent the company professionally while ensuring compliance with recovery policies and regulatory guidelines.

Key Responsibilities

• Visit delinquent customers at their residential or business locations to follow up on overdue payments.
• Negotiate and secure repayment commitments (PTPs) and ensure prompt follow-up.
• Educate customers on their outstanding obligations and repayment options.
• Verify customer information including address, business location, and employment status where necessary.
• Document visit outcomes and update the collections system with accurate field reports.
• Escalate difficult cases or disputes to the internal collections team promptly.
• Maintain professional conduct and adhere strictly to company recovery policies and regulatory standards.

Requirements

• Previous experience in field collections, loan recovery, sales, or customer engagement is an advantage.
• Strong negotiation and interpersonal skills.
• Ability to handle difficult conversations professionally.
• Must be familiar with the assigned location/territory.
• Ability to work independently and meet recovery targets.
• Access to a smartphone for reporting and communication.
• High level of integrity, professionalism, and confidentiality.