Cluster Head, North Central & Northwest at Stanbic IBTC

To implement, enable, scale, entrench and commercialise the Enterprise Direct value propositions in country in collaboration with all Segments, Sectors, Client Solutions, Engineering, Innovation teams and country stakeholders through the client engagement platforms Lead a team of Business Bankers in a cluster to manage tier 2 customers by carrying out the following: Onboarding new enterprise banking Customers, Proactive relationship management engagement Dormant accounts reactivation Cross sell the bank’s products and services to existing customers. Handling of customers complaint Improve customer experience and grow the bank’s share of wallet by proactively engaging the customer via telephone/email/web chat for more pocket share.

Qualifications

Type of Qualification: First Degree
Field of Study: Business Commerce or related field

Experience Required

Enterprise Direct Propositions

• Business & Commercial Banking
• 10 years and Above (currently in a leadership capacity)
• Extensive experience in SME/ Business Banking, market development, the design and development of client value propositions per sector; identifying key drivers of income and cost lines. Experience in successfully growing the client base, managing and growing a balance sheet and income statement
• Experience with products and processes across multiple sectors and platforms within Enterprise/SME .

Behavioural Competencies:

• Articulating Information
• Conveying Self-Confidence
• Convincing People
• Directing People
• Embracing Change
• Examining Information
• Exploring Possibilities
• Following Procedures
• Interpreting Data
• Producing Output
• Showing Composure
• Team Working

Technical Competencies:

• Customer Understanding (Business Banking)
• Customer Understanding ( Consumer Banking)
• Economic Capital Management
• Financial Acumen
• Process Governance
• Risk Identification
• Risk/ Reward Thinking