Clinic Operations Associate at NSIA-LUTH Cancer Center (NLCC)

The Clinic Operations Associate will provide administrative/customer relations oversight support functions for the center. S/he will be responsible for supporting the Clinic in the general organization and administration of the clinic. This includes orderliness, cleanliness, and proper maintenance of the facility including repairs.

JOB RESPONSIBILITIES

Client Services/ Clinical support:

• Monitoring and supervision of the daily flow of activities at the Front Desk.
• Managing traffic at the reception area to ensure smooth and seamless operations.
• Supervising the porters/clinic assistants and ensuring they are at their duty posts and performing optimally.
• Liaising with specialist consultants to organize their consultation appointments between the front desk officers, the consultant, and the patients.
• Liaising with the finance department to ensure specialist consultant invoices are properly processed.
• Reaching out to referring doctors/hospitals via mail about their patients.
• Working with the front desk to quickly escalate and resolve complex patient concerns and reduce wait time
• Patient follow-up/check-in after first visits.
• Collating, analysing, and preparing Clinical Services data for weekly, monthly, and quarterly reports.
• Ensure the orderliness of patients at the entrance and resumption areas of the center.
• Working with the Front desk team, compile weekly updates of operations at the center for management meetings.
• Initiating NISP applications and managing the application process from start to finish (beginning of patient’s treatment)

General Office Administration:

• Supervision of the administration of the clinic including Housekeeping and facility maintenance and management.
• Oversee the maintenance and regular servicing of fire extinguishers amongst other health and safety equipment.
• Support the COO in the documentation of all incidences at the center and other administrative duties so assigned.
• Working closely with the maintenance team, ensuring timely repairs and servicing of all equipment including the generator using a tracker.

JOB REQUIREMENTS

• Drive - ambitious self-starter with a strong work ethic and can carry the responsibility of all financial operations and strategy
• Highly numerate and analytical
• Ability to work on own initiative and as part of a team
• Ability to work with little or no supervision
• Ability to multi-task
• Demonstrate professionalism towards sensitive and confidential information.
• Communication channels - very strong communication, organizational, and presentation skills (both internally, and to vendors and customers)

In addition to the above, the suitable candidate must possess:

• A Medical or a Nursing Degree
• 3-5 years relevant experience at similar job functions in a Hospital/Clinical setting.
• Have a good knowledge of office operations and general operations.
• Computer literacy (Ms. Office tools), Excellent communication skills (Oral and written).
• Competency in the use of Customer-service software is desirable.