Clinic Operations Associate at NSIA-LUTH Cancer Center (NLCC)

• The Clinic Operations Associate will provide administrative/customer relations oversight support functions for the centre. S/he will be responsible for supporting the Clinic in the general organization and administration of the clinic. This includes orderliness, cleanliness, and proper maintenance of the facility including repairs.

JOB RESPONSIBILITIES

• Client Services/ Clinical support:
• Monitoring and supervision of the daily flow of activities at the Front Desk.
• Managing traffic at the reception area to ensure smooth and seamless operations.
• Supervising the porters/clinic assistants and ensuring they are at their duty posts and performing optimally.
• Liaising with specialist consultants to organize their consultation appointments between the front desk officers, the consultant, and the patients.
• Liaising with the finance department to ensure specialist consultant invoices are properly processed.
• Reaching out to referring doctors/hospitals via mail about their patients.
• Working with the front desk to quickly escalate and resolve complex patient concerns and reduce wait time
• Patient follow-up/check-in after first visits.
• Collating, analysing, and preparing Clinical Services data for weekly, monthly, and quarterly reports.
• Ensure the orderliness of patients at the entrance and resumption areas of the center.
• Working with the Front desk team, compile weekly updates of operations at the center for management meetings.
• Initiating NISP applications and managing the application process from start to finish (beginning of patient’s treatment)
• General Office Administration:
• Supervision of the administration of the clinic including Housekeeping and facility maintenance and management.
• Oversee the maintenance and regular servicing of fire extinguishers amongst other health and safety equipment.
• Support the COO in the documentation of all incidences at the centre and other administrative duties so assigned.
• Working closely with the maintenance team, ensuring timely repairs and servicing of all equipment including the generator using a tracker.

JOB REQUIREMENTS

• Drive - ambitious self-starter with a strong work ethic and can carry the responsibility of all financial operations and strategy
• Highly numerate and analytical
• Ability to work on own initiative and as part of a team
• Ability to work with little or no supervision
• Ability to multi-task
• Demonstrate professionalism towards sensitive and confidential information.
• Communication channels - very strong communication, organizational, and presentation skills (both internally, and to vendors and customers)

In addition to the above.

• 3-5 years relevant experience at similar job functions in a Hospital/Clinical setting.
• A bachelor’s degree from a reputable Institution
• Have a good knowledge of office operations and general operations.
• Computer literacy (Ms. Office tools), Excellent communication skills (Oral and written).
• Competency in the use of Customer-service software is desirable.