Client Success Lead at Trainlance

RESPONSIBILITIES

• Visit potential clients and demo platform for training purposes
• Learn and develop the capacity to train others on the functionalities of DalO Systems web and mobile application
• Develop and manage user training guide and FAQ documentation
• Create user demos and audiovisual training guides for both web and mobile platform
• Conduct in-Office / in-field hands on training of designated client agents
• Work with Lead Gen team to assure clean handover of qualified leads into sales pipeline
• Ensure effective migration of client data onto DalO Systems platform
• Assist with geo-location of customers and distribution of customer QR Tags or cards
• Ensure proper documentation of contract, support signing of contract, and validate that payment is transferred to company accounts
• Establish relationships with associations related to the waste management sector to present the platform and market the benefits of their respective businesses.
• Ensure proper configuration of customer platform by transferring necessary configuration documentation to set up team

REQUIREMENTS

• Laptop in good working order
• Android smartphone in good working order
• Comfort with google suites especially; spreadsheets, docs, and calendar
• Ability and comfort with visiting different LGAs across the Lagos or Ogun State
• Comfort with Data entry
• Experience with training
• Experience engaging with and discussing operations management with business owners