Client Services Officer/Client Relationship Officer at Sigma Consult

We are seeking a friendly, highly-skilled client services representative to make our clients feel valued and supported. In this role, your duties include fostering positive client relations, managing inquiries, and promptly directing customer complaints to relevant departments. Your duties will also include obtaining post-sales client feedback.

Responsibilities:

• Ensuring a positive and professional client service experience.
• Managing client inquiries via phone, email, online, or in person.
• Directing client complaints or complex queries to relevant departments in a timely manner.
• Providing clients with technical assistance on products and services.
• Expediting serious issues to management toward prompt resolution.
• Building positive client relations by checking in regularly and following up on active processes.
• Maintaining client records and documenting processes.
• Identifying potential client services concerns and facilitating proactive intervention steps.
• Keeping track of new products on offer, as well as emerging trends in client services.
• Recommending product improvements based on client services feedback.

Requirements:

• Bachelor's degree in Business Administration, Marketing, Communications, or related field.
• Proven experience in client services, customer support, or related role.
• Certification in customer relations, customer services, or similar would be advantageous.
• 2-3 years of experience in client services, sales, or a similar role.
• Proficiency in CRM software, Microsoft Office Suite, and other relevant tools.
• Detail-oriented and organized, with a high level of accuracy in data entry and record-keeping.
• Strong commitment to delivering exceptional service and exceeding client expectations.
• Advanced ability to provide technical assistance, resolve issues, and recommend improvements.
• Ability to keep updated on new developments in the field of client services.
• Excellent interpersonal and recordkeeping skills.