Client Service Representative at Demyhealth Clinic and Genomic Medicine (DCGM)

Job Summary

The Client Services Officer will serve as the key contact between patients, healthcare providers, and the organization, ensuring that all clients receive high-quality, timely, and compassionate service. 

Key Responsibilities

• Act as the first point of contact for patients, healthcare providers, and partners, addressing inquiries and requests with professionalism and empathy.
• Coordinate client appointments, service bookings, and follow-ups to ensure smooth and timely delivery of healthcare services.
• Provide clear and accurate information about healthcare services, test procedures, packages, and billing processes.
• Handle client concerns, complaints, or service issues promptly, ensuring resolution in line with company policies and healthcare regulations.
• Collaborate with medical, laboratory, and administrative teams to meet client needs and improve service delivery.
• Monitor patient feedback to identify areas for service improvement and report trends to management.
• Maintain accurate client records and service reports using healthcare management systems or CRM tools.
• Support marketing initiatives by informing clients of new healthcare packages, promotions, or wellness programs.

Requirements & Qualifications

• Bachelor’s degree in Healthcare Administration, Public Health, Medical Laboratory Science, Nursing, Business Administration, or a related field.
• Experience in client services, patient relations, healthcare administration, or a similar role (1–3 years preferred).
• Strong understanding of healthcare processes, medical terminology, or laboratory services is an advantage.
• Excellent communication and interpersonal skills with a customer-centric approach.
• Ability to remain professional, calm, and empathetic in sensitive situations.
• Proficiency in Microsoft Office Suite and healthcare CRM or hospital management systems.
• Strong organizational and multitasking abilities in a fast-paced clinical environment.