Job Openings at Demyhealth Clinic and Genomic Medicine (DCGM)

Position Overview:

• As a Marketing Officer at DemyHealth, you will be responsible for coordinating for developing, implementing and executing strategic marketing plans in order to attract potential customers and retain existing ones.

 Key Responsibilities:

• Responsible for ensuring that the sales targets on activations are fully achieved monthly.
• Developing and implementing commercial strategies according to company goals and objectives aiming to accelerate growth.
• Conducting market research and analysis to create detailed business plans on commercial opportunities (expansion, business development, etc.)
• Understand the requirements of existing customers to ensure their needs are being met and to ensure the maximum retention and immediate conversion of new/potential, clients.
• Acquire new customers and manage client relationships (new and existing).
• Function as an experienced business developer / marketer that will add value to our growth and activities by identifying new commercial opportunities and manage marketing efforts.
• Keep abreast of trends and market conditions to advice upper management strategically.
• Promote and expand the company’s commercial activities to generate revenues.
• Build and maintain profitable partnerships with key stakeholders
• Monitor performance of commercial activities using key metrics and prepare reports for senior management
• Assist in setting financial targets and budget development and monitoring.
• Build and maintain profitable partnerships with key stakeholders

Requirements:

• Proven experience as regional marketing manager or other relevant role
• Proven experience in sales and/or marketing and managing relationships with key clients
• In-depth understanding of market research methods and analysis
• Solid knowledge of performance reporting and financial/budgeting processes
• Commercial awareness partnered with a strategic mindset
• Excellent organizational and leadership skills
• Outstanding communication and interpersonal abilities
• Applicants must reside in Anambra
• A minimum of 2 years’ experience in Medical Diagnostic industry.

What We Offer:

• Salary: Competitive Salary
• Opportunity to make a meaningful impact in a growing industry.
• Collaborative and innovative work environment.

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Job Summary

The Client Services Officer will serve as the key contact between patients, healthcare providers, and the organization, ensuring that all clients receive high-quality, timely, and compassionate service. 

Key Responsibilities

• Act as the first point of contact for patients, healthcare providers, and partners, addressing inquiries and requests with professionalism and empathy.
• Coordinate client appointments, service bookings, and follow-ups to ensure smooth and timely delivery of healthcare services.
• Provide clear and accurate information about healthcare services, test procedures, packages, and billing processes.
• Handle client concerns, complaints, or service issues promptly, ensuring resolution in line with company policies and healthcare regulations.
• Collaborate with medical, laboratory, and administrative teams to meet client needs and improve service delivery.
• Monitor patient feedback to identify areas for service improvement and report trends to management.
• Maintain accurate client records and service reports using healthcare management systems or CRM tools.
• Support marketing initiatives by informing clients of new healthcare packages, promotions, or wellness programs.

Requirements & Qualifications

• Bachelor’s degree in Healthcare Administration, Public Health, Medical Laboratory Science, Nursing, Business Administration, or a related field.
• Experience in client services, patient relations, healthcare administration, or a similar role (1–3 years preferred).
• Strong understanding of healthcare processes, medical terminology, or laboratory services is an advantage.
• Excellent communication and interpersonal skills with a customer-centric approach.
• Ability to remain professional, calm, and empathetic in sensitive situations.
• Proficiency in Microsoft Office Suite and healthcare CRM or hospital management systems.
• Strong organizational and multitasking abilities in a fast-paced clinical environment.

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JOB DUTIES

• Devises and adapts technical procedures and modifies equipment, as needed. Keeps informed of new analytical or manufacturing methods.
• Receive urine, collect blood or other samples for experimentation and analysis.
• Maintain equipment and assist in ordering laboratory supplies.
• Ensure that all safety guidelines are followed strictly at all times and maintain a clean and orderly environment.
• Organize and store all chemicals substances, fluids and compressed gases according to safety instructions.
• Record all data and results in specified forms paper and electronic with accuracy and responsibility. Manage and operate laboratory equipment.
• Test and study blood, urine and other body fluids.
• Maintain laboratory quality assurance and safety standards

Administrative Duties:

• Act as the front-line customer service support for incoming and outgoing calls from customers, clients, potential clients, and doctors/centers for lab results.
• Participate / support all company\\\\\\\'s marketing and branding campaigns.
• Coordinate courier services and maintain professional and courteous behavior to ensure customer satisfaction.
• Provide other registration/clerical and billing support as required.
• Ensure proper housekeeping.
• Perform all duties and responsibilities with understanding and respect for the patient’s rights and strict confidentiality
• Perform other related duties as required.

Requirements / Qualifications

• At least 2 years of relevant work experience
• Required: registered with the Medical Laboratory scientist council of Nigeria
• Must reside in Anambra, Nigeria