Client Service / Front Desk Officer at H & Y Furniture Manufacturers

Job Summary

• We are seeking an enthusiastic NYSC member to join our team as a Client Service / Front Desk Officer.
• The ideal candidate will provide exceptional customer service and manage front desk operations efficiently.

Key Responsibilities
Front Desk Management:

• Welcome and attend to visitors in a friendly and professional manner.
• Manage incoming calls, emails, and inquiries promptly and professionally.
• Maintain a neat and organized reception area.

Customer Relationship Management:

• Build and maintain positive client relationships.
• Address client concerns, identify solutions, and follow up to ensure resolution.

Social Media Management:

• Manage and maintain the company’s social media presence on platforms like Instagram and Facebook.
• Post engaging content and track performance across multiple accounts.

General Operations Management:

• Provide clients with regular updates on project progress.
• Manage customer data with accuracy and ensure privacy.
• Develop and implement feedback or complaints procedures for continuous improvement.

Qualifications & Experience

• Bachelor’s Degree in Marketing, Mass Communication, or a related field.
• Must be a current NYSC member.
• Must reside in Lekki or surrounding areas.
• Preferably Female (for gender balance).
• Strong problem-solving and organizational skills.
• Excellent verbal and written communication abilities.
• Proficiency in Microsoft Office tools (Outlook, Word, Excel).
• Exceptional phone etiquette and interpersonal skills.
• Positive attitude, sense of humor, and passion for fostering meaningful client interactions.