Client Service Associate at Outside Peek

Our client in the marketing and advertising industry is looking to hire an experienced Client Service Associate to handle all client inquiries, concerns, and complaints in a professional manner. He/she would be responsible for collaborating with relevant departments to better address client needs, provide regular updates to management team, and upsell company products where possible. 
 Location: Lagos (Victoria Island)
Remuneration: 120,000-170,000 monthly net

Responsibilities

• Collaborating with the relevant departments to better address client needs 
• Maintaining an accurate record of all existing and potential clients.
• Responding to client inquiries in a timely and professional manner
• Measure and report on performance of all digital marketing campaigns
• Head the Client Servicing Function of the Agency & Manage a Team of Client Servicing Professionals.
• Provide regular updates to clients on the progress of projects and campaigns 
• identify new business opportunities through client referrals
• Develop open and effective channels of communication with each client 
• Participate in marketing campaigns.

Qualifications/Requirements

• Bachelor's Degree in Communications, Journalism, Public Relations, or related field
• 3- 4 years of experience working in a PR agency, Advertising, or Digital agency
• A good Knowledge of Microsoft Office Applications - including word, Excel, PowerPoint, communicator, and outlook. 
• Track record of over-achieving quota. 
• Strong account management handling skills and active listening. 
•  Excellent communication and presentation skills.
• Must have a bit of experience with events management.
• Ability to remain calm and polite in stressful situations. 
• Willingness to cooperate with clients and management to resolve any issues that may arise