Client Service (Account Manager) at Phillips Consulting

Responsibilities

• Communicating with clients to understand their needs and explain product value.
• Building relationships with clients based on trust and respect.
• Collaborating with internal departments to facilitate client need fulfillment.
• Greeting customers, responding to questions, improving engagement with merchandise, and providing outstanding customer service.
• Conduct market research to identify selling possibilities and evaluate customer needs
• Actively seek out new sales opportunities through cold calling, networking, and social media
• Set up meetings with potential clients and listen to their wishes and concerns
• Prepare and deliver appropriate presentations on products and services
• Create frequent reviews and reports with sales and financial data
• Ensure the availability of stock for sales and demonstrations
• Collecting and analysing data to learn more about consumer behaviour.
• Keeping accurate records pertaining to inventory and account notes.
• Maintaining updated knowledge of company products and services.
• Resolving complaints and preventing additional issues by improving processes.
• Identifying industry trends.
• Acting as a client advocate with a focus on improving the buyer experience.

Requirements

• Bachelor's Degree in Sales, Communications, or related field.
• More education or experience may be preferred.
• Exceptional verbal and written communication skills.
• Ability to collect, track, and analyse large amounts of data.
• Adaptability and strong problem-solving skills.
• Excellent active listening skills.
• Ability to build rapport and collaborate with others within the company and externally.
• Understanding of consumer behaviours and industry trends.
• Extensive, accurate product knowledge.
• Preferably female
• Must currently be working with a Media & Advertising Agency.

Salary
N150,000 - N200,000 / Month.