Client Relation Manager at Philban Consulting

Job Responsibilities

• Building and maintaining relationships with clients and key personnel within customer companies.
• Conducting business reviews to ensure clients are satisfied with their products and services
• Attending meetings with clients to build relationships with existing accounts.
• Achieving client relationship targets and KPI’s as set by the Head of Department
• Escalating and resolving areas of concern as raised by clients.
• Carrying out client satisfaction surveys and reviews.
• Monitoring company performance against service level agreements and flagging potential issues.
• Updating the records and reconciling client accounts.
• Liaising with internal departments to ensure client needs are fulfilled effectively
• Any other duties assigned by management

Requirements

• Candidates should possess a Bachelor's Degree or HND
• Must have 2 to 4 years job experience in Client Relationship management.
• Recognized Degree and Certification.
• Must have skills in problem solving
• Must have fluency in English Language and any other local dialete.
• Ability to Multi Task
• Good proficiency in MS Office – Word, Excel, PowerPoint
• Strong Verbal and Communication skills
• Ability to work on long hours due to the nature of the project