Project Growth champions remote flexibility, prioritizes employee well-being, fosters inclusivity, and cultivates a culture of continuous learning and innovation. All roles are remote unless it is explicitly stated otherwise. Join our global tech journey!
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Client & Lead Management: Assist the CEO and COO in managing client relationships and leads, ensuring all client needs are met and leads are nurtured effectively.
Creative Lead Generation: Execute innovative lead generation strategies to attract and convert high-quality leads.
Client Satisfaction & AI Agent Performance: Monitor and assess client satisfaction and AI agent performance, identifying areas for improvement and working with the team to implement necessary changes.
AI Agent Implementation: Implement AI agents using templates and prompt engineering, ensuring they are tailored to meet specific client needs.
Optimization of Live Agents: Continuously apply optimisations and tests to live AI agents to enhance their performance and effectiveness.
Pipeline Deployment: Organize and manage the deployment pipeline for AI agents, ensuring timely and efficient rollouts.
Client Relationship Management: Build and maintain strong relationships with clients, acting as their primary point of contact for all operational matters.
Coordination with Product Team: Collaborate with the product team to prioritize and address client requirements, ensuring alignment with the company’s strategic goals.
What Success Looks Like:
High Client Satisfaction: Ensure clients are satisfied with both the AI agent's performance and the overall service provided.
Efficient Pipeline Management: Successfully manage the AI agent pipeline, ensuring smooth and timely deployment.
Enhanced Agent Performance: Continuously improve AI agent performance through effective optimization and prompt engineering.
Strong Client Relationships: Build and maintain trust with clients, leading to long-term partnerships.
Qualifications:
Experience: Proven experience in client operations, client success, or a similar role, preferably in a tech or AI-driven environment.
Technical Proficiency: Familiarity with CRM systems, sales processes, and AI technologies is highly advantageous.
Problem-Solving Skills: Strong ability to identify areas for improvement and implement solutions effectively.
Communication Skills: Excellent English verbal and written communication skills, with the ability to coordinate across teams and with clients.
Organizational Skills: Strong organizational abilities to manage multiple tasks, prioritize effectively, and meet deadlines.
Industry Experience: Previous experience in a fast-paced startup environment is a plus.
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