Client Liaison Officer at Nordica

Description

• The Client Liaison Officer will support the patient care team by learning to manage communication between the fertility clinic and its clients.
• This role is part of a paid, structured training program that introduces you to the fertility treatment journey, patient coordination, and client service best practices.
• Developing the skills needed to provide empathetic, professional support to patients undergoing fertility treatments.

Key Responsibilities

• Assist senior client liaison officers in managing patient inquiries, appointment scheduling, and treatment coordination.
• Observe and learn how to explain treatment processes and administrative requirements to patients.
• Shadow patient consultations to understand patient care protocols and emotional support needs.
• Help maintain accurate client records in electronic systems; EMR.
• Learn how to handle sensitive and confidential information in line with privacy regulations.
• Participate in training sessions on fertility treatments, communication techniques, and clinic operations.
• Support the patient services team in collecting feedback and improving client satisfaction.

Requirements
Education:

• Bachelors’ degree in Healthcare Administration, Social Sciences, Psychology, Communications, or a related field.

Experience:

• No prior healthcare experience required, but a minimum of 3-5 years’ experience in customer service or patient care is an advantage.
• Experience handling clients or working in emotionally sensitive environments is an additional advantage

Skills:

• Strong communication and interpersonal skills with a compassionate approach.
• Willingness to learn and adapt in a clinical environment.
• Basic computer skills; familiarity with Microsoft Office and data entry.
• Good organizational and time management skills.
• Respect for confidentiality, professionalism, and patient privacy.
• Emotional maturity and resilience when dealing with sensitive topics (e.g., infertility, pregnancy loss).

Training Development:

• You will undergo structured on-the-job training with guidance from training coordinator, experienced client liaison officers and clinic managers.
• Training will include modules on fertility treatment basics, clinic software systems, communication protocols, and patient support.

Application Closing Date
30th September, 2025.