Client Experience Officers at Bridge Clinic

Overview

• The Client Experience Officer is responsible for managing walk-in clients, ensuring seamless reception, billing and complaints management

Key Responsibilities
Your scope of responsibilities will include but are not limited to the following:

Client Reception:

• Generate new prospects, and ensuring at least 55% conversion of walk-in client enquiries to appointment.
• Provide assistance to walk-in customers as required, ensuring update-to-date knowledge of company’s product offering and services
• Ensure timely management of walk-in clients, adhering to the stipulated optimal walk-in time
• Resolve client complaints by investigating problems; proffering solutions; preparing reports and making recommendations to teams as required.
• Manage client billings and cashiering, ensuring zero income leakage.
• Ensure zero complaints on front office décor and overall facility from audit report.
• Prepare and submit weekly and monthly activity and results reports, such as daily call reports, weekly work plans, and monthly and annual territory analyses.

General Administrative Services:

• Initiate and coordinate administrative procedures/plans as required to effect efficient operation
• Monitor compliance with Administrative policies and procedures
• Monitor cost and expenses to assist with budget preparation

Facility Management:

• Oversee facilities and office equipment by completing the preventive maintenance requirements, and calling for repairs where needed
• Assist to manage utilities and small administrative projects (e.g. relocation)
• Coordinate the activities of external service providers
• Monitor delivery of services provided by third parties and prepare periodic reports on performance
• Liaise with utility service providers to ensure uninterrupted services and prompt payment of bills

Procurement:

• Maintains office supplies inventory by checking stock to determine inventory level; anticipating office supply needs; and verifying receipt of supplies
• Monitor inventory of office supplies and purchasing of new material, with attention to budgetary constraints
• Liaise with Corporate Administration for technical procurements and supply as required

Mail Administration:

• Oversee mail administration, ensuring timeliness of mail and dispatch

Requirements

• Candidates should possess an HND/BSC with 1 - 2 years’ experience in a similar role
• High interpersonal skills with a collaborative and flexible work style
• Entrepreneurial mindset with the ability to spot sales opportunities
• Excellent verbal and written communication skills
• Excellent listening, negotiation and persuasion abilities
• CRM and Project Management Skills.

Salary
Very attractive with other benefits.