Client Experience Officer at Vendease

Job Description

• Acting as the leading point of contact for all client relations - requests, orders, complaints etc. anticipating the client’s needs, and working with all support teams within the company to ensure that they are met.
• Upselling and cross-selling the services of Vendease to existing clients or contacts in order to increase revenue.
• Convert new customers to genius clients (genius clients are able to make orders only using the platform).
• Tracking and monitoring client order trends and building lasting relationships with clients to inform product development and optimization.
• Complete sales transactions or ensure issue resolution in a timely manner.
• Work in collaboration with other teams to contribute directly to growth.

Job Requirements

• A minimum of 3 years of work experience in Client Service Management
• Proven track record in relationship management, B2B sales and client retention.
• Excellent numerical, interpersonal, communication and people management skills
• Tech savviness and a willingness to work with/sell SaaS.
• Proven track record of successfully managing customer relationships
• Strong verbal and written communication skills
• The ability to work efficiently under pressure.

What You’ll Get

• Competitive Salary
• Health Insurance
• Quarterly performance bonus
• 13th month allowance
• Company-sponsored trainings
• Other exciting company benefits.